At Shopweis Wholesale Distributor, we understand that timely and reliable shipping is crucial for your business. Our comprehensive shipping policies are designed to ensure that your orders are processed and delivered efficiently, meeting your specific needs and expectations
Order Processing
- Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or high-demand periods, processing times may vary slightly.
Order Confirmation: Once your order is placed, you will receive a confirmation email detailing your purchase. You will also be notified when your order has been shipped, along with tracking information
Shipping Methods
- Standard Shipping: Our standard shipping option is cost-effective and suitable for most orders. Delivery times for standard shipping typically range from 5-7 business days, depending on the destination.
- Expedited Shipping: For urgent needs, we offer expedited shipping options. Delivery times for expedited shipping are usually between 2-4 business days. Additional charges apply for this service.
- Freight Shipping: For large or bulk orders, we provide freight shipping. Delivery times and costs for freight shipping depend on the size of the order and the destination. Our team will coordinate with you to ensure smooth and timely delivery.
Shipping Rates
- Flat Rate Shipping: We offer flat rate shipping on standard orders, making it easy to estimate your shipping costs.
- Calculated Shipping: For expedited and freight shipping, costs are calculated based on the weight, dimensions, and destination of the order. These charges will be clearly outlined during the checkout process.
International Shipping
- Global Reach: We are pleased to offer international shipping to many countries. Delivery times and rates vary depending on the destination. Please note that customs duties, taxes, and other fees may apply and are the responsibility of the recipient.
Customs and Duties: International shipments may be subject to customs inspections and fees. Shopweis Wholesale Distributor is not responsible for delays or additional charges due to customs procedures
Delivery and Tracking
- Tracking Information: Once your order has shipped, you will receive a tracking number via email. This allows you to monitor your shipment’s progress in real time.
- Delivery Issues: If there are any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We will work diligently to resolve any problems and ensure your satisfaction.
Returns and Exchanges
- Return Policy: We accept returns and exchanges on damaged or defective products within 30 days of delivery. Please contact our customer service team to initiate a return and receive a return authorization number.
- Restocking Fee: A restocking fee may apply for non-defective returns or exchanges. Detailed return instructions will be provided once your return is authorized.
Customer Support
Our dedicated customer service team is here to assist you with any shipping-related questions or concerns. Whether you need help tracking your order or resolving a delivery issue, we are committed to providing the support you need.